Guarantee & Returns Policy
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Sub-Shop.com Return Policy
At Sub-Shop.com, we prioritize your satisfaction and are committed to providing you with high-quality products. Due to the intimate nature of our items, we have specific guidelines for returns and exchanges to ensure the hygiene and safety of all our customers.
Return Period
You can return items within 21 days of receiving them.
Condition of Items
To be eligible for a return, items must be in their original condition, unused, and include all original packaging, accessories, manuals, and documentation.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for the following items once they have been removed from their original packaging or used:
- Vibrators
- Anal toys, beads, and similar items
- Chastity cages
- Mouth gags
- Any other products that come in contact with bodily fluids
Due to health and hygiene concerns, intimate items that have been used or have had their seals broken cannot be returned.
Final Sale Items
All sales of intimate and hygiene-related products are final. This policy ensures that every customer receives brand-new, unused products.
Restocking Fee
A restocking fee may apply depending upon the item returned.
Exceptions for Defective or Damaged Items
If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. To assist us in resolving the issue promptly, please note that minor cosmetic issues or packaging conditions do not qualify as defects.
We will ask you to return the defective or damaged item to us. Upon receiving the returned item, we will send you a new replacement of the same product as quickly as possible.
Exceptions for Defective or Damaged Items
If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will ask you to return the defective or damaged item to us. Upon receiving the returned item, we will send you a new replacement of the same product as quickly as possible. Depending on our assessment, we will offer a replacement. Please note that minor cosmetic issues or packaging conditions do not qualify as defects.
Returned items will be carefully inspected for any signs of use. Only after this step will we decide on a replacement.
Warranty Abuse
To maintain fairness and integrity, we monitor all warranty and return requests to prevent misuse. Any abuse of our return policy will result in the denial of future return requests and may lead to restrictions on future purchases. This policy helps us uphold the highest standards of hygiene and safety for all our customers.
Contact Us
If you have any issues related to manufacturer defects or other concerns, please contact our customer service team within 7 days of receiving your product. We are here to assist you and ensure your satisfaction with our products. Reach out to us here.
Thank you for your understanding and cooperation in maintaining a safe and hygienic shopping environment for everyone. We appreciate your support and are always here to help.